Mar 13, 2024, 1:38 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Zorak
For the active Hilton forum thread, see:
https://www.flyertalk.com/forum/hilt...ns-hilton.html
Hyatt announcement:
https://world.hyatt.com/content/gp/e...ls-update.html
What does this change mean for World of Hyatt members?
Reservations:
- Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
- New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
- Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [emailprotected].
- Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [emailprotected] and rebooked. New rates may apply.
Additional World of Hyatt Program and Benefits:
- World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.
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Jan 9, 2024, 11:31 am
#1
77W_12A
formerly gemini573
Original Poster
Join Date: Jun 2003
Location: LAX, HKG, and BKK
Programs: CX Emerald, WOH Globalist, Marriott Platinum, AA Lifetime Platinum, Virtuoso, Prive, STEPS, STARS
Posts: 2,233
Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)
I was looking up Prive rates for a client and it was brought to my attention where SLH on the Hyatt portal was not showing availability. I checked various locations and different times of the year its not coming up. On the SLH portal, its showing availability. Does anyone know if the relationship is terminating?
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Jan 9, 2024, 12:53 pm
#2
CoffeeTraveler
Join Date: Feb 2020
Location: Northern New Mexico
Posts: 1,743
As another anecdotal data point, Im not seeing availability at any of the SLH properties in Ireland that just yesterday or day before I was seeing as bookable in the WoH app on iOS.
Edit: I just checked again in the WoH app and SLH properties in Ireland are once again available to book on both cash and points rates. Possible this was an IT outage causing a false alarm. Im really hoping SLH stays connected with Hyatt so that my upcoming booking is secure.
Last edited by CoffeeTraveler; Jan 9, 2024 at 12:59 pmReason: Update
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Jan 13, 2024, 2:06 am
#3
SoulfulDust
Join Date: Jan 2022
Posts: 8
Some of my SLH reservations have disappeared from the Hyatt app.
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Jan 13, 2024, 10:32 am
#4
mcgahat
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,832
Probably more of a problem syncing up between their systems than anything.
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Jan 13, 2024, 10:41 pm
#5
ryandc99
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,945
All of my SLH bookings have disappeared from the Hyatt app
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Jan 14, 2024, 2:56 am
#6
Zorak
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 19,035
For what it's worth, there was a mention in the "Properties joining/leaving Hyatt" thread:
Originally Posted by PG.backpacker
It is rumored that Hyatt & SLH will break up in the 2nd half of this year. In fact, there has been some time since the last batch of SLH hotels was added to Hyatt system and many SLH hotels are no longer participating in WoH.
posts 2091-96: Properties joining/leaving Hyatt
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Jan 14, 2024, 4:16 pm
#7
Clemson
Join Date: Oct 2021
Location: Bay Area
Posts: 350
Originally Posted by ryandc99
All of my SLH bookings have disappeared from the Hyatt app
I have two upcoming SLH bookings. One poofed and the other is still there.
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Jan 14, 2024, 4:32 pm
#8
brp
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,546
We have one in Croatia in July and it is still there. The location is still bookable. I booked a backup cancellable AA miles reservation in the area...just in case.
Cheers.
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Jan 14, 2024, 4:37 pm
#9
mahasamatman
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,175
SLH is still available in Singapore for Jan 2025.
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Jan 14, 2024, 6:40 pm
#10
Clemson
Join Date: Oct 2021
Location: Bay Area
Posts: 350
Hopefully it’s just a glitch. I sent an email to Hyatt askig if I still have a reservation since the trip is coming up. Never heard anything about it being canceled and they still have my points.
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Jan 14, 2024, 8:23 pm
#11
hollyg
Join Date: Aug 2022
Location: Mobile, AL
Posts: 1
The one I had booked in Rome disappeared from the Hyatt app a week ago. I messaged Hyatt and they said that the Hotel Maalot is no longer represented by Hyatt but reservations will be honored. I emailed the hotel and they confirmed the reservation.
Loyalty Lobby reported today that the relationship is terminating but there is no end date yet.
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Jan 15, 2024, 3:33 am
#12
Trouvaille
Join Date: May 2023
Location: FL, USA
Programs: AA Executive Platinum, Hyatt Globalist, Marriott Gold, Hilton Gold
Posts: 109
Came across this yesterday:
The collaboration with Hyatt, however, will dissolve due to Hyatts purchase of the Mr & Mrs Smith platform. The date of this termination is unclear, as is when Mr & Mrs Smith hotels will become bookable through Hyatt.
Titled:
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Jan 15, 2024, 4:02 pm
#13
brp
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,546
Take a look in the comments in that Loyalty Lobby article. That post is as much speculation as we have here with nothing substantiated, despite what is written as a definitive statement.
Cheers.
ryandc99, roundtree and PG.backpacker like this.
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Jan 15, 2024, 4:29 pm
#14
iluvdoco
Join Date: Aug 2014
Posts: 3,742
Ugh. I'd rather have the SLH partnership than Mr. and Mrs. Smith.
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Jan 16, 2024, 7:42 am
#15
Sophoclefr
Join Date: Mar 2015
Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold
Posts: 715
I have 3 SLH bookings (March, May and September) and all still appear on the App or website.
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