Get help connecting your devices to your
- Get Connected
- Third-party equipment
- Third-party services
- Gateway Settings
Connect your devices to T-Mobile Wi-Fi
Connecting your device is easy.
For mobile device-specific instructions, check out our Tutorials or refer to your device manufacturer.
Connect your devices to T-Mobile Wi-Fi
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Go to your device settings and select
Wi-Fi . -
Turn
Wi-Fi on to scan for available networks and select your network name (if you have not set a personalized network name, the default name will be listed on the bottom of your gateway). -
Enter your password (if you have not set one, the password will be located on the bottom of your gateway).
Third-party equipment compatibility
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Some online gaming systems require advanced settings and configurations (ex. NAT/Port forwarding, UPnP/Static IP). These settings cannot be configured on the
T-Mobile gateway.Refer to the gaming system's manufacturer or developer for additional support.
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Wi-Fi Extenders and Mesh Products that support
Wi-Fi 6 are fully compatible with our5G gateway s.See AlsoHow Does 5g Home Internet Work? | T-Mobile 5G Home Internet5G Backup Internet | T-Mobile Home InternetFrequently Asked Questions (FAQ) | T-Mobile 5G Home InternetAfter delay, T-Mobile's unwelcome Home Internet change is going into effectRefer to the manufacturer of your
Wi-Fi extender or mesh product for additional support. -
Network switches that connect to the gateway's ethernet port are compatible with
T-Mobile gateways. -
Common issues connecting Smart Home / Home Automation devices are resolved by separating the 2.4 GHz or 5 GHz
Wi-Fi networks.You can use the T Life app to set up separate 2.4 and 5GHz networks on the Network screen.
Refer to the manufacturer or developer of your smart device for additional support.
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Third-party routers can be connected to a
T-Mobile gateway using the ethernet port. You will see aWi-Fi network broadcast by both the gateway and the third-party router.The
Wi-Fi network broadcast can be disabled in the T Life app from the Network screen.
Third-party service compatibility
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T-Mobile Home Internet uses dynamic IP addressing, meaning your IP address will change over time.- Dynamic IP changes may cause the geolocation to show differently than the physical location of the gateway.
T-Mobile does not have the ability to change IP from dynamic to static.- Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with
T-Mobile Home Internet. This includes Hulu Live and Sling Live TV. YouTube TV supports required location data, and will work seamlessly withT-Mobile Internet.- Streaming services that use physical location of the device (GPS) are compatible with
T-Mobile Internet (for example, streaming services that use the physical location of the device, likeYouTube TV and FuboTV on a phone or tablet, are compatible).
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T-Mobile Home Internet only provides connectivity and does not include anti-virus software.To protect your equipment, refer to an anti-virus software provider to purchase and install.
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T-Mobile Home Internet only provides connectivity and does not have firewall software installed.To protect your equipment, refer to a firewall software provider to purchase and install.
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LineLink is compatible with your
T-Mobile Home Internet service. To learn more, check out T-Mobile LineLink. -
Third-party VOIP services and devices that support IPv6 are compatible with
T-Mobile internet service. -
You can connect to a VPN while using
T-Mobile internet service. Refer to the VPN developer or your IT department if you need help connecting.
Gateway Settings
Enable band steering / Separate 2.4GHz and 5GHZ networks
The5G gateway is pre-configured with a single
2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds. Some older devices and smart devices only connect to a
5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.
Enable band steering / Separate 2.4GHz and 5GHZ networks
Additional settings for connecting your equipment & services
You may need to adjust some settings when connecting your third-party equipment or services to your
Additional settings for connecting your equipment & services
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T-Mobile gateways do not have the ability to enable and disable bridge mode.
You can create additionalWi-Fi networks on the Network tab in the T Life app. -
You can manually configure DNS server addresses on their connected devices. The DNS server configuration on the gateway itself is fixed.
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T-Mobile gateways do not have the ability to change NAT type.Refer to the manufacturer or developer if you receive an error about NAT.
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T-Mobile gateways do not have the ability to enable and disable NAT/port forwarding.Refer to the manufacturer or developer if NAT or port forwarding is needed.
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T-Mobile Home Internet uses dynamic IP addressing, meaning your IP address will change over time.- Dynamic IP changes may cause the geolocation to show differently than the physical location of the gateway.
T-Mobile does not have the ability to change IP from dynamic to static.- Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with
T-Mobile Home Internet. This includes Hulu Live and Sling Live TV.
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T-Mobile gateways do not have a WPS button.Refer to the device manufacturer for additional information or workaround steps to connect without WPS.
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- At this time adjusting the MTU size is not supported.
- The HSI MTU size is set to 1500 across all gateways.
- If a different MTU size is needed, the customer should work with the manufacturer, developer, or IT department of the device connecting to the gateway or service being used for alternate options.
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SIP ALG is not enabled or supported on
T-Mobile 5G Gateway s. -
WPA settings can be managed from the Network tab in the T Life app.
- WPA2 / WPA3 are recommended and are default on gateways.
- WPA / WPA2 increase connected device compatibility for older devices, but it decreases
Wi-Fi security.
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